Welcoming the launch today of a new responsible service of gaming training program offered by William Angliss College, TABCORP announced a commitment to have all its current permanent staff undergo responsible service of gambling training appropriate to their roles within the next 12 months.
Tabaret gaming venues around Victoria would be encouraged to put all their gaming room staff through the course within two years.
“Training in the responsible service of gambling products is an essential plank in TABCORP’s recently adopted Responsible Gambling Code,” said TABCORP’s Managing Director and Chief Executive Officer Ross Wilson.
“We endorse the William Angliss course because it encapsulates an important new direction set by the Australian Gaming Council’s national framework Responsible Gaming Code, upon which TABCORP has based its own Code,” Mr Wilson said.
The course covers a number of skills and topics, including:
- A profile of the gaming industry;
- Relevant legislation, regulations and industry codes of practice;
- Understanding the concept of harm minimisation;
- Ability to respond appropriately to customer requests with information about support services
- Awareness of customers displaying observable signs of distress or seeking assistance, and the most suitable response to be taken in such circumstances.
Participants will have the opportunity to learn through interactive video scenarios depicting realistic scenarios. Experienced professional trainers will encourage group discussion and sharing of relevant experiences.
Ross Wilson said that like the new TABCORP Responsible Gambling Code, the William Angliss course represented a significant step by the gaming industry to increase …